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Omni lounge

Refund policy

Refund & Return Policy

We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.

Returns

Items may be returned within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in original packaging.

How to Start a Return

Email us at [your contact email] with your order number and reason for return. We'll respond within 1–2 business days with return instructions.

Refunds

Once we receive and inspect the returned item, we'll notify you of approval. Approved refunds are processed within 5–7 business days to your original payment method.

Non-Returnable Items

Opened personal care items, perishables, and digital products are non-returnable.

Damaged or Wrong Items

If you received a damaged or incorrect item, contact us within 7 days of delivery and we'll make it right at no cost to you.