Omni lounge
Refund policy
Refund & Return Policy
We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.
Returns
Items may be returned within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in original packaging.
How to Start a Return
Email us at [your contact email] with your order number and reason for return. We'll respond within 1–2 business days with return instructions.
Refunds
Once we receive and inspect the returned item, we'll notify you of approval. Approved refunds are processed within 5–7 business days to your original payment method.
Non-Returnable Items
Opened personal care items, perishables, and digital products are non-returnable.
Damaged or Wrong Items
If you received a damaged or incorrect item, contact us within 7 days of delivery and we'll make it right at no cost to you.